FAQs

1. I have a concern about my order, what’s the easiest way to contact you?

You can reach us anytime at tailora.team@gmail.com. Our support team will respond as quickly as possible to help with your order.

2. How long does it take to process my order?

Orders are processed within 1–2 business days. Once your order is ready, you’ll receive a confirmation email with shipping details.

3. How long will shipping take?

Shipping usually takes 7–14 business days, depending on your location and local carrier times.

4. When will I see tracking updates?

Please allow 2–4 business days after your order has been shipped for tracking to update in the system.

5. Do you ship internationally?

Yes! We accept international orders. Shipping times may vary depending on your country’s postal system and customs processing.

6. Can I cancel or change my order?

You may request a cancellation or change before your order has shipped. Once the order is dispatched, we’re unable to modify it. Please email tailora.team@gmail.com right away if you need to make a change.

7. What is your return policy?

We offer 30-day free returns. Items must be in their original condition and packaging. To start a return, contact us at tailora.team@gmail.com.

8. What if my item arrives damaged or defective?

If your product arrives damaged, defective, or not as described, please email us immediately at tailora.team@gmail.com with photos. We’ll send a replacement or process a full refund at no extra cost.

9. Do your products come with a guarantee?

Yes, all our products are backed by our quality guarantee. If you’re not fully satisfied, you’re covered under our 30-day free return policy.